Refund Policy
Last updated: July 2026
This is a starting template for Pickled Malaysia and not legal advice — please review and adapt it (ideally with a professional) before relying on it.
Our promise
We want you to love your paddle. If something isn’t right, we’re here to help.
Returns
You may request a return within 7 days of receiving your order, provided the paddle is unused, in its original condition and packaging.
- To start a return, email hello@getpickled.today with your order number.
- Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
Refunds
Approved refunds are issued to your original payment method via Curlec by Razorpay. Please allow 5–10 working days for the amount to appear.
Damaged or wrong items
If your paddle arrives damaged or you received the wrong item, contact us within 48 hours with a photo and we’ll make it right at no extra cost.
Non-returnable
Used paddles and items without original packaging can’t be returned.